Frequently Asked Questions.

Lower fulfillment costs, faster restocks, access to a full Asia warehouse & fulfillment team, and better shipping margins — all without compromising the customer experience.

We built our own software in-house. That means faster operations, clearer data, and tools designed specifically for modern DTC brands. It's built with real intention — based on the wants and needs of brand owners. Every feature in the dashboard is curated to give practical insights that actually improve your operations, from supply chain to customer support.

We've built an optimized fulfillment network in China using smart routing, bulk dispatching, and lean tech — passing the savings straight to you.

Yes, we power a full backend with re-stock alerts, delay automations, and branded post-purchase e-mail flows. You'll have 24/7 support with our agents, real-time tracking visibility, and access to tools that reduce WISMO tickets and increase repeat purchase rates. Also, our self-built tracking software hides the China origin helping with your customer satisfaction rate and retention.

Yes. Our dashboard gives you full visibility into your inventory, including real-time stock levels across SKUs, smart restock alerts based on sales velocity, and inbound tracking updates. You'll know exactly what's in stock, what's arriving, and when to reorder — so you can stay lean without running out.

We help you stay lean. Our warehouse is located right next to your manufacturer, which means extremely short lead times. You get product to market quicker and don't need to overcommit on stock months in advance. Instead of buying based on long-term forecasts, you can operate more on real demand - cutting waste, reducing overstock, and keeping cash flow healthy.

We ship globally with average delivery speeds of 5 – 9 days to the US, UK, and EU. Express options are available.

No — we hide the China origin by default and use localized last-mile tracking links to create a seamless customer experience.

We help you manage returns flexibly depending on your region. Returns to China are possible, but many brands prefer localized return hubs — we can advise you on the best option.

Traditional U.S. 3PLs require you to import bulk inventory upfront, meaning you pay full tariffs and duties before you've made a single sale. That locks up cash in inventory and increases risk. With RouteOne's model, you delay tariffs until after the sale, once you've unlocked the cashflow to pay for it. There are no upfront import costs. And with free warehousing for our active brands, we help you stay lean by reducing inventory risk and free up cashflow.

T11 Import is used for DTC shipping. It lets you group different product types into one parcel shipment, as long as they follow category rules (like cosmetics, electronics, etc.). It's great for DTC brands shipping many categories or small orders. A01 Import is used for batch imports of the same category, ideal for brands wanting to import grouped stock more efficiently. Quick summary: T11 = small parcel flows, flexible grouping; A01 = grouped stock by product type, stricter categories.

Our competitive rates are the result of strong partnerships with major logistics partners worldwide and a focus on volume over profit. We have established relationships with leading carriers, allowing us to secure sharp pricing. Additionally, our lean profit margins enable us to offer competitive rates while providing top-notch service. Our goal is to help you maximize your profits and achieve your growth objectives.

Switching to direct-to-customer shipping from China offers numerous benefits. It enables rapid scaling, global selling, and significantly improved lead times. By eliminating inventory risk, you can enhance your cash flow, avoid overstocking, and ensure you always meet customer demand. This model allows you to sell products just days after production, rather than waiting months for goods to arrive at a local warehouse.

We can ship almost any type of product, but the cost savings are particularly effective for smaller items. This shipping method is ideal for brands looking to optimize their logistics costs while ensuring timely delivery. Whether you sell fashion items, cosmetics, electronics, or supplements, we have the experience and infrastructure to handle your products efficiently.

We typically work with brands shipping 900+ orders/month. Not there yet? Reach out to us anyway - we're happy to chat if you're growing fast.