Privacy Policy

Last Updated: January 13, 2026

1. Introduction

RouteOne ("we," "us," or "our") is committed to protecting the privacy of our merchants and their customers. This Privacy Policy describes how we collect, use, and share personal information when you use the RouteOne Shopify App and our associated fulfillment services.

2. Identification of Data Collected

We collect and process the following categories of personal data:

  • Merchant Information: Your name, email address, phone number, and shop URL.
  • Customer Information: Shipping addresses, names, and phone numbers required for order fulfillment.
  • Order Information: Products purchased, quantities, SKUs, and transaction IDs.
  • Device & Usage Data: IP addresses, browser types, and interaction data collected through our app to improve performance and security.

3. Methods of Data Collection

We collect data through the following methods:

  • Shopify APIs: We sync order and product data directly from your Shopify store using official APIs.
  • Cookies: We use essential cookies to manage your session and preferences within the RouteOne dashboard.
  • Form Submissions: Data provided when you sign up for our service or contact support.

4. Purpose of Data Use

We use the collected information for the following purposes:

  • Fulfillment Services: To process, pick, pack, and ship your orders globally.
  • Order Updates: To provide tracking numbers and status updates to your customers.
  • Service Optimization: To improve our shipping routes and warehouse efficiency.
  • Security: To detect and prevent fraudulent activities.

5. Third-Party Sharing

We share necessary data with selected third parties to facilitate our services:

  • Shipping Carriers: (e.g., FedEx, UPS, DHL, local carriers) to deliver orders.
  • Fulfillment Partners: Third-party warehouses involved in the supply chain.
  • Payment Processors: For billing our fulfillment services.

6. User Rights

Depending on your location, you may have rights under GDPR, CCPA, or other regional laws. These include the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@gorouteone.com.

7. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations. Order-related data is typically retained for accounting and compliance purposes for up to 7 years.

8. AI and Automated Decision-Making

RouteOne uses AI-driven algorithms to optimize logistics, select the most efficient shipping routes, and manage warehouse inventory. These processes do not have legal or similarly significant effects on individuals.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@gorouteone.com